Refund & Cancellation Policy
Last updated: July 2026
1. Digital product
PyDebug Premium is a digital subscription that unlocks premium problems and an ad-free experience immediately upon successful payment. (Hints are free for every learner and are not part of the paid features.) Because access is granted instantly and content is digital, refunds are generally not offered once a payment has succeeded โ except in the situations below.
2. When a refund IS given
- Failed or duplicate payment: if money was deducted from your account but Premium was not activated (payment shows as "failed" or was charged twice for the same order), we will refund the duplicate/failed charge in full.
- Technical error on our end: if a verified bug in our payment system prevented you from accessing what you paid for.
3. When a refund is NOT given
- Change of mind after Premium has been successfully activated
- Not using the Premium features you purchased
- Partial-period cancellations (plans are not pro-rated)
4. Cancellation
Since Premium plans are one-time payments for a fixed period (not auto-renewing subscriptions), there is nothing to "cancel" โ your Premium access simply lasts until the plan's expiry date, and no further charge will occur automatically.
5. How to request a refund
If you believe you're eligible under Section 2, contact us within 7 days of the payment at contact@pydebug.in or via our Contact page, including your registered email and the Razorpay payment ID from your payment confirmation email/SMS. Approved refunds are processed back to the original payment method within 5โ7 business days via Razorpay.